There are a lot of discussions these days about the need to get rid of legacy technology. It's old; it's slow, it can't connect with our...

Because incremental managers can only generate incremental change. I got started in the worker's comp business in the mid-80s. So I've...

When I saw the above picture, I fell in love with it. It is poetry without a written word. It sums up the evolution of the human...

In my last blog, I relayed many ways we helped self-insured employer groups deal with the workers' comp system in the 80s and 90s. As I...

While in graduate school in the '70s, I studied organizational change, learning, and development. I became captivated by the ideas of...

There's a bit of perplexity among claim executives today. When they talk with their colleagues, who are also their competitors, they are...

This woman is what a satisfied claim professional on a busy day should look like. In control with a smile because that message carries...

It was 1989 when Sir Tim Berners-Lee, a British scientist at the CERN, wrote the code that launched the web as we know it today. When...